mate Care & Repair
Your toothbrush forever
How cool would it be if your sonic toothbrush had a lifetime warranty?
How sustainable would it be if broken toothbrushes were repaired instead of throwing them in the trash?
How perfect would it be if you got a direct answer from customer service for every question?
We have implemented all of this with mate Repair & Care.
A new toothbrush
If your toothbrush is defective, we will send you a new one immediately. After you have received it, you can return your defective one to us.
Your contribution to environmental protection
Instead of simply throwing away your defective toothbrush, we will repair it if possible. For us, the circular economy is an important pillar for more sustainability.
Priority Customer Service
Your request. Processed in minutes.
If you have a question, you will receive prioritized customer support from us. We will answer you within one working day.
Full battery power. Forever.
With the mate you can clean for up to 8 weeks without charging. But every battery wears out over time. With mate Care & Repair you always clean with full power.
your subscription your control.
- Cancellable at any time
- Accidental damage included
- No more research for new toothbrushes
Frequently Asked Questions
How much does the mate Care & Repair subscription cost?
You get full protection for your sonic toothbrush for EUR 4.90 per month.
What is the minimum contract period?
The minimum contract term is one month.
When can I cancel?
You can cancel your subscription at any time. The termination takes place at the end of the current contract month.
Can I take out the "mate Care & Repair" subscription later?
The “mate Care & Repair” product is a subscription that can only be purchased together with a mate sonic toothbrush. A subsequent purchase is not possible.
Can I really get a new toothbrush whenever I want?
Nearly. You always get a new toothbrush if it is broken. To avoid abuse, you are entitled to two changes a year.
My question is not answered here...
Feel free to look at the mate Care & Repair conditions or simply send us a message in the chat or via the contact form .